Cancellation and refunds

1. Cancelling

Open Plan and billing in your account and choose Cancel membership. You do not need to write to us or give a reason.

• You keep Creator until the end of the period you have already paid for (the month or the year). We do not cut it short.
• You are not charged again.
• After that you move to the Free plan. Your posts, library and settings are kept, but you cannot add more until you are back under the Free limits.
• If you change your mind before the period ends, you can keep your membership from the same page.

2. Full refund in the first 24 hours

If you cancel within 24 hours of your first payment for a paid plan, monthly or yearly, we refund the whole amount you paid. To get it, cancel your membership and then tell us on the contact page, using the email address of your account. We will refund it and confirm by email.

When we refund a payment in full, your membership ends at once and you move to the Free plan, instead of running to the end of the period. There is nothing left to keep once it has been paid back, and you are not charged again.

This applies to your first payment only. If you cancel a membership and subscribe again later, the first payment of the new subscription is not covered a second time.

3. After the first 24 hours

We do not refund a period you have already paid for, including renewals, apart from a claim under the 60-day challenge guarantee in section 4. You keep Creator until that period ends, as described above. To avoid paying for another period, cancel before your next payment date, which is shown on the Plan and billing page.

4. The 60-day challenge guarantee

When it is open, a member paying monthly for a paid plan (Plus, Pro or Agency) can start the 60-day challenge guarantee from Plan and billing. It is separate from the 24-hour refund above. We do not promise growth, reach or followers. We promise a refund of what you paid if you did the work and it did not show. Your accounts are judged together: if even one connected platform grows by the amounts in clause 4, there is no refund, even if your other accounts did not grow. We do not promise that every one of your accounts, or any particular one, will grow.

1. Who it is for. A member whose plan is paid by the month, through Stripe, Razorpay or Cashfree, with a paid plan that is active, and at least one platform connected. It is not for yearly plans (including Creator Lite, which is yearly), free months, invite or trial access, or plans we set up by hand. It applies once per person.
2. Starting. You start it yourself. Before you start, Day 0 asks you to fill in your Brand profile, write your bio and connect the account you want to grow. Starting then begins Day 1 (if you were part-way through the challenge, it starts again from day 1) and records your numbers on each connected platform that day: followers, how many followers you were gaining a week over the previous 30 days (when we hold at least 7 days of your follower history), and the average views and likes plus comments of your latest ten posts. The 60 days are counted from that day.
3. The work. Within the 60 days you publish through Beaquaro a post on every one of the 60 days (a post on each day, counted by calendar day in UTC; posts made outside Beaquaro do not count), at least 45 of the posts are reels (a reel, a Short or a video post) and the other 15 are ordinary posts, and you tick off all 60 days of the challenge. A post sent to several platforms counts once, and counts as a video if its file is a video. If a day was missed for a reason that was not yours, you can ask a person to look at it when you claim. Posts you delete, and posts published outside Beaquaro, do not count. You cannot leave the challenge while the guarantee is running.
4. What counts as growth. Growth differs from person to person, so we do not set one follower target for everyone. Your numbers count as having grown if, on any connected platform, your followers rose over the 60 days by at least what you were gaining before you started (your weekly pace, times 60 divided by 7), and never less than 20; if we held less than 7 days of history when you started, by at least 5% (and at least 20); or your average views per post, or your average likes plus comments per post, rose by at least 10% against your own starting numbers, comparing the posts of your last 30 days with your latest ten when you started. A comparison with too few posts behind it (fewer than 3 at the start or 5 at the end) is skipped, not guessed. If any one connected platform grew in any of these ways, no refund is owed, even if your other platforms did not grow. A refund is owed only when none of them did. We hope something grows.
5. Claiming. You can claim from day 61 to day 74, that is for 14 days after the 60 days are up. After that the guarantee ends. Every claim is looked at by a person, who decides it and answers by email within 3 working days. If an account was disconnected or its numbers could not be read in the last 7 days, we may ask you to reconnect it, or decide on what we can see.
6. The refund. We refund the monthly payment you made for the month you started in, and the renewals of your plan taken before we decided your claim: never more than three monthly payments, and never a payment for a plan that was not paid monthly. It goes to the card or account you paid with, in the currency you paid in. Your membership then ends at once and you move to the Free plan. Fees our payment provider keeps are ours to bear, not yours. It covers Beaquaro Studio plan payments only, not deal fees, add-ons or other products.
7. Fair use. We may decline a claim, or refuse a start, where numbers were changed by hiding, deleting or disconnecting posts or accounts, where posts were not your own or were made to look like work, where several accounts were used to start it more than once, or where the numbers or activity were faked or bought. We tell you why if we decline.
8. Cancelling meanwhile. You can cancel your plan at any time. If you cancel before you claim, you can still claim until day 74 for the payments you have already made, and the same checks apply.
9. Changes. We can change or close this guarantee for people who have not started it. Once you have started, the terms on this page on the day you started are the ones that apply to you. Nothing here limits any right you have under the law where you live, including consumer rights to cancel and to a remedy.

5. Charged by mistake

If you were charged by mistake, for example twice for the same period, write to us on the contact page and we will put it right.

6. How a refund is paid

A refund goes back to the payment method you used (card, UPI or net banking), in the currency you paid in, through our payment provider (Stripe, Razorpay or Cashfree). We start it as soon as we have confirmed it. After that, your bank decides how quickly it shows: it can take several working days.

7. What this page does not cover

Fees on deals between creators and businesses have their own rules, set out in our terms of service. Nothing here limits any right you have under the law where you live.